Refund Policy

Version 2.0. Last updated 2 September 2026. Effective on publication.

This Refund Policy forms part of the Terms of Service and is incorporated into them by reference. Capitalised terms carry the meanings given to them there. It applies to every purchase of a StillOn licence made through the websites operated at thatlev.com and stillon.dev.

1. The 14-day guarantee

The guarantee begins on the date of purchase and runs separately from the free trial. It applies whether or not you used the trial, activated the licence, installed the Software, changed your mind, or found that StillOn was not suitable for you. You do not have to provide a reason.

To avoid disadvantaging anyone who bought immediately before this version was published, the guarantee also applies to purchases made on or after 19 August 2026.

2. How to request a refund

Email hello@stillon.dev within 14 days of purchase. Write from the address used at checkout, or include the receipt or order details needed to identify the purchase. Asking for feedback is optional and will never be a condition of an eligible refund.

Eligible refunds are approved promptly through Stripe and returned to the original payment method. The time taken to appear on your statement is controlled by your bank or payment provider. The refund is for the amount actually paid, including where a discount was used.

StillOn is sold through Stripe Managed Payments. Stripe is the merchant of record and processes the refund; you request it from me at the address above and I approve it through Stripe.

3. What happens to the licence

A full refund ends the Licence. The associated key is permanently disabled and may no longer be activated or used. StillOn checks paid licences periodically; a copy that is temporarily offline may learn about the refund the next time it reaches the licence service. You must stop using and remove copies activated with the refunded key.

4. After 14 days

Requests received after the 14-day guarantee are considered at my discretion and may be declined, except where applicable law requires a remedy. I may also decline a request that is fraudulent or clearly abusive. Correcting an accidental duplicate purchase does not create an entitlement in another case.

5. Mandatory consumer rights

Nothing in this Policy excludes, restricts or modifies any guarantee, right or remedy conferred on you by consumer protection law that cannot lawfully be excluded, restricted or modified by agreement. Where such a right applies to you and cannot be waived, it operates in addition to this Policy and prevails over it to the extent of any inconsistency.

The guarantee is offered in addition to those rights. In particular, the end of the guarantee does not remove any mandatory remedy for digital content that is defective or does not conform to its description. Where the law requires a different process, period, or remedy, the mandatory rule prevails.

6. Support and payment disputes

Support is available for the life of the product. If a key does not arrive, arrives at the wrong address, or cannot be located, it will be re-sent following reasonable verification of ownership. If a Mac is replaced, sold, lost or reset, an activation can be released and reassigned through the secure management facility associated with the checkout email. If the Software will not run on a supported machine, I will work with you to resolve it.

Please contact me before opening a bank dispute. A direct refund is normally faster. If a chargeback or payment dispute results in the payment being reversed, the associated licence may be disabled while the dispute is open and will be permanently disabled if the reversal becomes final.

Where a chargeback is raised, I may submit records of the transaction, of delivery of the key, and of the acceptance of these terms to the payment processor and the card issuer as evidence in the dispute.

7. Amendments

This Policy may be amended by publication of a revised version bearing a new effective date. The version in force at the time of your purchase governs that purchase.

8. Contact

Refunds, support and licence recovery: hello@stillon.dev.

Billing and formal notices: work@thatlev.com.

Related documents: Terms of Service · Privacy Policy